Our Service
1 . If you have any question or doubt about our electric bikes or bicycles, we will respond and handle within 24 hours
2. We have established the repair and maintenance sites in Netherlands and Germany so as to offer fast and efficient service
3 . Our ebikes and components are guaranteed for 24 months . If any problem occurs , you can directly contact us and send an email to saneagle@saneagle.com, we promise to fix your problem within 24 hours
4 . As for the easily damaged components and parts , we will provide 1%-2% of these components according to the order quantity . These components will be shipped to our clients in the next order
5 . Our repair and maintenance site provides you free service of battery charge
6 . We accept such payment methods as FOB , T / T or L / C
Technical Support and Service
We have 30 electrical and mechanical engineers whose possessing more than ten years of industrial experience
And we also own professional research and development team
Our powerful technical strength enables us to provide customers professional and high efficiency presales and after-sales service for our various following products leisure e-bike , touring e-bike , mountain e-bike, bicycle and so on
Customized Service
1 . We need your design drawing and specific requirements for bikes
2 . We can finish and send a sample to you within 30-60 days .
3 . After you confirm the sample , we will begin the mass production
4 . Your company logo can be printed on the products as your requirment
OEM/ODM
Our factory can accept OEM and ODM orders, Leading time will be 60-100 days
Demo
Our factory can accept the order of samples, and we will deliver the samples within 30-60 days
